Shipping Information

SHIPPING POLICY

At SweetiLove we are proud to offer our customers FREE shipping on all orders!

ORDER PROCESSING TIMES

Please allow for 1-3 business days to process and dispatch your order after it is placed. An order is considered as dispatched when it is handed off to our shipping carrier and is currently in transit to your address of choice. During peak times and holidays, our processing times may extend up to 7 business days.

ESTIMATED SHIPPING TIMES

The estimated delivery time of your package is in regards to the overall transit time after your order has been dispatched to the carrier. This will depend on many factors, the most important being your location. Please see the estimated delivery times according to your country of residence:

🇺🇸 United States: 5-12 business days

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped worldwide, there may be unexpected customs delays. This could increase the overall delivery time frame from what you see above.

ORDER CHANGES AND ACCURATE SHIPPING DETAILS

It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@sweetilove.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.

DELAYED DELIVERY

At SweetiLove, we understand that receiving your order in a timely manner is important to you, and we strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances outside of our control.

For example, courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay.

Please note that SweetiLove is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on